Troubleshooting
Use this page when outputs are not matching expected results.
Fast Triage Order (Always First)
- Check CRS and units.
- Check layer/file naming and selected inputs.
- Check export format and destination path.
- Check OneDrive sync status before sharing.
Civil 3D
| Symptom |
Quick fix |
| Objects not visible after zoom |
Run Zoom Extents and check layer On/Off/Freeze state |
| Plot output unreadable |
Verify viewport scale, plot area, and lineweight display |
| Imported GIS vector shifted |
Set MAPCSASSIGN first and verify units are meters |
| Georeferenced raster not aligning |
Confirm raster CRS and insert again with MAPIINSERT |
Excel
| Symptom |
Quick fix |
| Formula result is wrong |
Confirm numeric format and decimal separator |
INDEX+MATCH returns blank/wrong row |
Use exact match and clean keys with TRIM |
| Duplicate checks look inconsistent |
Normalize text and run duplicate check again |
| Print output broken |
Reset print area and verify orientation/scale |
QGIS
| Symptom |
Quick fix |
| Layer appears in wrong location |
Verify source CRS at import and project CRS (EPSG:32643) |
| Warp output is empty/wrong |
Recheck input raster validity and Warp target CRS |
| Contour generation fails |
Validate DEM values and NoData settings |
| Contour/slope/profile too generalized |
Check if Copernicus 30m DEM is being used; switch to survey-derived DEM for detailed analysis |
| Survey DEM has spikes or pits |
Check outliers in survey points and adjust interpolation method/resolution |
| KMZ/KML misplaced in Google Earth Pro |
Re-export with correct CRS and valid geometry |
Google Earth Pro
| Symptom |
Quick fix |
| KMZ view orientation is confusing |
Press R to reset north-up/no-tilt |
| Labels/geometry look wrong |
Recheck KMZ export layer and simplify styling |
OneDrive
| Symptom |
Quick fix |
| Sync conflict copy created |
Keep latest approved file and archive conflict copy |
| Reviewer cannot open shared file |
Verify sharing permissions and recipient sign-in |
| File version accidentally overwritten |
Open Version History and restore required version |
| Sync stuck or pending |
Resume/restart sync and confirm green status icon |
| Symptom |
Quick fix |
| CAD and GIS outputs do not overlap |
Confirm both workflows use EPSG:32643 and meters |
| CAD profile and GIS profile differ |
Confirm both are derived from the same DEM source (Copernicus 30m or survey-derived) |
| PDF and KMZ do not match same area |
Check AOI extent and export selection |
| Final share package is incomplete |
Verify required outputs: Civil 3D PDF, QGIS PDF, KMZ |